Shailendra is a visionary in revenue management, certified by eCornell University and a Delhi University graduate. His expertise extends beyond traditional hospitality management, boasting certifications from HubSpot Academy and Google Adwords. With over twenty years of trailblazing experience in hospitality management, Shailendra epitomizes a forward-thinking philosophy in his approach. He orchestrates a symphony of optimization, blending top-line growth with cost efficiency, and championing quality and brand integrity.
Shailendra leads with finesse, overseeing award-winning loyalty programs and driving direct bookings through innovative strategies. As a Certified Quality Administrator, he spearheads initiatives to enhance GSS scores through the Medallia guest feedback tracking system, leveraging the power of the Rewards Program. Shailendra’s influence transcends mere operations; he fuels strategic marketing endeavours, sculpting brand narratives and steering revenue-driving campaigns. With an eagle eye on competitors, he navigates the digital landscape, harnessing social networks to stay ahead. Shailendra embodies the modern hospitality leader, seamlessly blending analytics, innovation, and strategic foresight.