Throughout her impressive 13-year career in hospitality, Poonam has skilfully woven a tapestry of expertise, with each aspect contributing to her remarkable journey. Her voyage began at Carlson Hospitality Group, where she started as a Reservations Executive. Over a period of five years, she immersed herself in the intricacies of the industry, navigating its complexities with finesse.
Moving to BWH Hotels – India, Bangladesh & Sri Lanka marked a significant turning point in her professional story. Over eight continuous years, she advanced her pursuit of excellence, eventually reaching the role of Assistant Manager Reservations. Throughout this time, she consistently exceeded expectations, reshaping industry standards with unwavering dedication.
In her current role, she is responsible for ensuring that guests have a seamless booking experience at our hotels. She oversees smooth and efficient operations within the department by providing prompt, effective, and accurate reservation services. Additionally, she closely supervises reservation activities to ensure guests receive top-tier service.